To enable the Resort to fully prepare for you and your guests' arrival, kindly ensure that all the details details on your booking confirmation letter are correct.
These details include:
- Confirmation Letters - It is essential that you have an up-to-date booking confirmation letter(s) reflecting the details of at least one guest for each unit booked. This applies especially to guests whose booking was made by another Member, or who have booked multiple units.
Proof of ID has to be shown when checking in.
Number of people checking in - Please note that our Resorts have a very strict policy against overcrowding. Should you exceed our maximum occupancy number, management may ask you to rent an additional unit, subject to availability. Failure to comply may result in management refusing you entry into the Resort.
Group venue booking - Many Resorts have dedicated entertainment areas and catering arrangements that you may hire, to accommodate group events. It is very important for guests to make the necessary arrangements well in advance, as Resorts do not permit guests to congregate in a single unit in quantities exceeding the recommended sleeping capacity of that unit.
TIP: Don't forget to present your Membership card if you're going to a Signature Collection Resort, to take advantage of your Membership Tier discounts.
Should any detail on your booking confirmation be incorrect, you can amend guest details by logging into your profile online, through the Call Centre or via our WhatsApp service on 060 076 2210.
Please present a valid confirmation letter upon check-in. The Holiday Club is not liable for any problems encountered upon checking in due to erroneous details.
To-do list
Remember: Bring your ID and confirmation letter to speed up your check-in. Please also ensure that your confirmation letter is valid, as The Holiday Club is not liable for any problems encountered upon checking in due to erroneous details.
Carry your Membership Card: Download your digital Membership Card so that it's always with you.
Special needs: If you or any of your guests have any special needs that the Resort can accommodate, please contact our Member Services Department, and we'll do everything in our power to arrange with the Resort accordingly.
Arriving late: Let the Resort know if you'll be arriving late in order for them to make arrangements. Your confirmation letter will have the required details.
Check the weather: Make sure that you pack sensibly.
Pre-plan your activities: Familiarise yourself with the on-site activities and visitor attractions in the area.
Parking space: If you are using more than 1 vehicle, confirm with the Resort for extra parking availability.
Check-in & out times:
Refer to your booking confirmation letter to see when you can check-in and check-out. No early arrivals or late departures will be permitted as the Resort requires adequate time to prepare for new guests. You also may not "split" the booking period amongst guests that are not indicated on the official confirmation letter.
You need not contact the Resort ahead to let them know you will be arriving, unless you will be arriving late, as they will be expecting you as per your confirmation letter.