How do I cancel a booking?

You can cancel your booking through the following channels:

  1. Online

  2. Through the Call Centre


1. HOW TO CANCEL A BOOKING ONLINE


Step 1: 

Click here to go to The Holiday Club website and click 'Login' on the top right-hand corner of the website. You will need to login with your username and password. This should take you to your default 'My Profile' view. 


Step 2: 

Under 'My Bookings' click on 'View details'


Step 3:

Choose the confirmed booking you want to cancel and click the 'Cancel Booking' button below.


Alternatively, if you would prefer to log a support ticket via the online portal for assistance, please click here


2. HOW TO CANCEL A BOOKING THROUGH THE CALL CENTRE 


You can either give Reservations a call or send them an email to cancel your booking.


Reservations

Tel: 0861 842 737 

For international members: +27 39 688 5555 

Email: [email protected]

WhatsApp: Click here 


Please Note: Should a cancellation fee apply, these are displayed during the cancellation process. Please make sure you are aware of this when cancelling a booking. Click here to read more about the Booking Cancellation Rules. 



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