You can cancel your booking through the following channels:
Online
Through the Call Centre
1. How to cancel a booking online
Step 1:
Click here to go to The Holiday Club website and click 'Login' on the top right-hand
corner of the website. You will need to login with your username and password. This
should take you to your default 'My Profile' view.
Step 2:
Under 'My Bookings' click on 'View details'
Step 3:
Choose the confirmed booking you want to cancel and click the 'Cancel Booking'
button below.
Alternatively, if you would prefer to log a support ticket via the online portal for
assistance, please click here.
2. How to cancel a booking through the Call Centre
You can either give Reservations a call or send them an email to cancel your booking.
Reservations
Tel: 0861 842 737
For international members: +27 39 688 5555
Email: reservations@theholidayclub.co.za
WhatsApp: Click here
Please note: Should a cancellation fee apply, these are displayed during the cancellation
process. Please make sure you are aware of this when cancelling a booking. Click here to
read more about the Booking Cancellation Rules.