Copy of Agreement:
Upon purchasing Holiday Club Points, you will be emailed a copy of your agreement.
Once your agreement is accepted by us, you will receive a signed copy via email together with your
digital membership card. A copy of your agreement is also available on our website under your personal profile, alternatively please contact Member Services on 0861 842 842 or [email protected] for further assistance to be provided.
Cooling Off Period:
Should you not be totally satisfied with your purchase, you may cancel your agreement within 5 business
days of The Holiday Club sending your agreement, by emailing [email protected].
The Holiday Club will return any payment received from you within 15 (fifteen) days after delivery
of the notice.
If you are still paying Credit Finance on your purchase:
Should you have financed the purchase of your Points, you may surrender your Points to the Credit
Provider by giving 10 (ten) days written notice and completing the prescribed transfer documents.
The Credit Provider will then advise you within ten days of such notice of the estimated value of the
Points on re-sale. Unless you withdraw your notice within a further ten days thereafter, the Credit Provider
will endeavour to sell the Points Rights and your account will be credited or debited with the proceeds of the sale, less any expenses reasonably incurred. You will be obliged to pay the Credit Provider any shortfall on your account before the Credit Provider sells your Points. Please note that this is the prescribed process in terms of the National Credit Act.
Cancellation of Agreement:
Once you have paid your Credit Finance in full, and should you wish to cancel your membership, you must first ensure that you are paid up on all accounts with The Holiday Club, then you must give written notice of cancellation by emailing [email protected](your “notice of cancellation”).
Should your notice of cancellation be received more than 9 months before your next Anniversary Date, then
as long as you are paid up on all accounts, your membership will be terminated at the end of the notice period. You will not be required to pay any further fees and you may still use your existing Points to make a holiday reservation for occupation before your next Anniversary Date.
Should your notice of cancellation be received 9 months or less before your next Anniversary Date, then you will be required to pay the following year’s Membership Fees (as well as any outstanding fees then due). Please note that this is the reasonable costs to cover resort levies already paid for your benefit in advance by the Club, or already budgeted to be paid in the following year, and so as to mitigate the negative financial impact of the termination on the other Members of The Holiday Club. You may then use your current Points as well as your Points allocation for the following year to make a holiday reservation for occupation before your Anniversary Date in that following year. However, should you not wish to receive your Points allocation for the
following year, you may pay 50% of the following year’s Membership Fees instead and your membership will terminate on your next Anniversary Date. You may still use your existing Points to make a holiday reservation for occupation before your next Anniversary Date.
You will then be given the option to reconsider the cancellation of your membership. Once you accept the settlement figure and pay these amounts, no further fees or charges will be raised.
Should you feel your circumstances should be regarded as special so as to merit a waiver of the
settlement fee, you may submit such a request with supporting documentation to [email protected], in which instance the cancellation may be with special conditions dependent on the circumstances.
Alternatives available:
You will be assigned a consultant with whom to liaise. Should you require any assistance, or require advice as to alternatives to cancellation, your consultant will be able to guide you.
This does not detract from your right to cancel the agreement.