Selected Resorts offer mobility impaired units. For a quick reference summary
of suitable units that are currently available at our Signature Collection Resorts, click here.
If you are mobility impaired, please get in touch with Member Services via phone or email to inform us
of your preference for these units, and we will then load a special status on your profile so that we
can assist you accordingly when you make a reservation through the Call Centre.
1. How do I book a mobility impaired unit online?
Step 1 - SEARCH
Login to The Holiday Club website
Navigate to the 'Resorts' tab and choose what type of availability you are looking for (Points or Rental)
If you selected Points Availability, untick the ‘PR Availability Only’ box, then follow the steps below (please note that this step is only applicable to PR Tier Members). For Rental Availability, the same below steps apply.
Enter your dates and select country (South Africa, Namibia, Zimbabwe or Mozambique)
At this point, you can pick your Area/State, Resort, Resort Complex, Unit or Unit Amenities.
Under Unit Amenities, tick ‘Mobility Impaired’ and click ‘Go’.
*View for non-PR Members
*View for PR Members
Step 2 - SELECT
Look through your resort options and click 'View Availability' on the one that suits you.
Once you have found the resort and suitable unit size, insert the number of units you
require next to 'Quantity' and click 'Select'
Click 'Add to Basket' to place the selection in your Holiday Basket. Here you can
hold as many possible options as you like and choose the perfect one before you make
a booking.The Holiday Basket confirms how much the reservation will cost, and whether any additional fees are payable.
Look out for ‘Important Information’ notices on this page.
Click on 'Show Unit Details' in order to confirm that the unit is, in fact, a Mobility Impaired unit (as shown below).
Step 3 - CONFIRM
Before you confirm your reservation, please double-check all the details again.
Make sure you have read and understood the Cancellation Terms and Conditions.
Once you confirm your reservation, your confirmation letter will be emailed to you.
Please note: Should your membership account be in arrears, your booking goes into a provisional status until you settle outstanding amounts. Please click here for your payment method options or get in touch with our Collections Department, who will assist you.
Collections Department:
Tel: 0861 842 729
For international members: +27 39 688 5001
Email: [email protected]
Call Centre hours: Monday to Friday 08:00 – 16:30
2. How do I book an impaired mobility friendly unit through the Call Centre?
Selected Signature Collection Resorts offer mobility impaired units. For a quick reference summary of suitable units that are currently available at our Signature Collection Resorts, click here.
Step 1 - SEARCH
Decide on what dates you wish to travel then call 0861 842 737, and select option 1 for accommodation within South Africa, Botswana, Mozambique, Namibia and Zimbabwe.
Make sure that you have at least two alternative options in mind as we work on a live system and availability is on a 'first come, first served basis'.
Your Reservations Consultant will advise you on the mobility friendly accommodation available.
Step 2 - SELECT
Once you have made your selection, please ensure that you understand the reservation’s terms and conditions.
The Consultant can also update the guest details of your reservation on request.
Please note: Should you have any arrears on your membership account, the reservation will go into a provisional status until all outstanding amounts are settled in full. Provisional reservations are valid for 48 hours and will automatically be cancelled should the outstanding fees not be settled. To secure your reservation immediately, you can settle the arrears directly with the Consultant via credit card.
Step 3 - CONFIRM
The Consultant will confirm the reservation for you and forward your confirmation.
Please note: Be sure to look out for special information/notices on the confirmation letter, especially in the reminder email you will receive closer to your check-in dates, as this letter would have updated details of the resort and your accommodation.
Reservations Department
Tel: 0861 842 737
For international members: +27 39 688 5555
Email: [email protected]
Call Centre hours: Monday to Friday 08:00 – 16:30