Can someone else view or transact on my account?

Yes, but only with your permission. 


The Holiday Club is committed to protecting your confidential information. As such, we prefer to liaise directly with you as the main member or owner of the Points. 

That said, we understand that you may require an alternative individual to receive specific information, or place a reservation on your behalf, among other transactions. 


How to authorise another person to transact on your Holiday Club Membership

Should you wish to authorise a third party to handle transactions on your behalf, please follow the simple process below: 


Step 1: 

Download Authority to Transact form (available below) 


You may also request the Authority to Transact form via our WhatsApp self-help service. 

    a. Add our WhatsApp number 060 076 2210 as a contact on your phone. 

    b. Type 'Hi' and send it to our WhatsApp number. 

    c. Type '3' and send.

    d. Type '3.4' and send. 


The form will be emailed to you.  


Step 2: 

Complete the form, taking care to indicate which transactions in particular you are allowing the third party to be able to do on your behalf. 


If there is more than one owner or member, both must sign the form. 


Step 3: 

Print and scan the form to email back to Member Services via assist@theholidayclub.co.za.


Provided the document received is in order, please allow 2 to 3 working days for the Authority to Transact form to be processed. You will receive acknowledgement once the document has been processed. 


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