How do I get in touch with The Holiday Club?

Call Centre hours: Monday to Friday 08:00 – 17:00

Contact Reservations for bookings related queries 

Tel: 0861 842 737 

For international members: +27 39 688 5555 


WhatsApp: Click here 

Get in touch with the Reservations Department if you want to:

  • Make local bookings (Points or Cash bookings)

  • Amend or cancel existing bookings (subject to Ts & Cs)

  • Book a Body Bliss Spa treatment

  • Purchase branded Holiday Club merchandise 

You may also use this number to access our Specialist Reservations team (select option 2) for: 

  • MSC Cruise Bookings

  • Flights

  • Car Hire

  • International Bookings 

  • Hotel Hunter  

Contact the Collections Department for accounts related queries

Tel: 0861 842 729

For international members: +27 39 688 5001


WhatsApp: Click here 

Get in touch with the Collections Department if you want to:

  • Activate your account early

  • Query details on your statements

  • Make a payment

  • Make an arrangement to pay

  • Activate a debit order

Contact Member Services for membership related queries 

Tel: 0861 842 842

For international members: +27 39 688 5370


WhatsApp: Click here 

Get in touch with Member Services if you want to:

  • Update your contact details

  • Query your Points balance 

  • Query anything on your Agreement 

  • Enquire about transferring your membership

  • Find out about other service related queries 

  • Get general information related to The Holiday Club

WhatsApp Service  

Get instant membership information or chat to us live via our WhatsApp Service.

For a guide on our WhatsApp self-help service, please click here. Or click here to start the WhatsApp chat now. 

Self-Service Portals   

The Holiday Club website is available 24/7/365, allowing you to manage a range of your Membership aspects such as bookings, accounts and communication preferences, all at your convenience. 

Our comprehensive self-service FAQ Portal may be accessed on our website and has valuable tools to help you find solutions to your queries anytime, anywhere. 

If you would like to log us a support ticket for further assistance, please click here.

Facebook Messenger    

You also have the option to pop us a message on Facebook Messenger during office hours (Monday to Friday 8am-5pm) and our friendly consultant will attend to your query as soon as possible. 

Please click here to view our Facebook page. 

Resort on-site SMS service    

Members who are on holiday at any of our Signature Collection Resorts are able to report faults or issues regarding their stay by SMS. You can easily find each resort's unique SMS code and number in the guest information folder or in-room table talker. Your query instantly gets sent to the resort manager and will be attended to as soon as possible. 

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