Cancellation of Reservations

Should you require cancellation of your booking, please refer the additional terms & conditions pertaining thereto on your Confirmation Letter. Generally however, a member wishing to cancel a confirmed reservation must send a written notice to that effect to Reservations. 

A Member’s Points account: 

- will be credited with all Points if that Member’s cancellation notice is received by Reservations more than 6 weeks prior to the check-in date of the cancelled reservation; 

- will be credited with 50% of the Points if that Member’s cancellation notice is received by Reservations less than 6 weeks but more than 3 weeks before the check-in date of the cancelled reservation; 

- will not be credited with any Points if that Member’s cancellation notice is received by Reservations less than 3 weeks before the check-in date of the cancelled reservation. 

- will not be credited with any of the Points that would have, but for the confirmed reservation, lapsed in terms of Rule 11.3 by the time of the cancellation.

Additionally, all Members receive Premium Holiday Cover as a complimentary benefit. Premium Holiday Cover (PHC) is specifically designed to safeguard your holiday against unforeseen or uncontrolled events that may affect your well-deserved break. The Points Refund Benefit specifically,  entitles you to receive a Points’ Refund where you have had to cancel or cut short your holiday booking under certain circumstances, and extends the protection you enjoy under the Consumer Protection Act.


Should you wish to submit a claim, please refer: https://support.theholidayclub.co.za/support/solutions/articles/44002140006-premium-holiday-cover


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