Should you require cancellation of your booking, please refer the terms & conditions pertaining thereto on your Confirmation Letter.

Additionally, all Members receive Premium Holiday Cover as a complimentary benefit. Premium Holiday Cover (PHC) is specifically designed to safeguard your holiday against unforeseen or uncontrolled events that may affect your well-deserved break. The Points Refund Benefit specifically,  entitles you to receive a Points’ Refund where you have had to cancel or cut short your holiday booking under certain circumstances, and extends the protection you enjoy under the Consumer Protection Act.

Should you wish to submit a claim, please refer: