Call Centre hours: Monday to Friday 08:00 – 16:30
Contact Reservations for booking related queries
Tel: 0861 842 737
For international members: +27 39 688 5555
Email: [email protected].
WhatsApp: Click here
Get in touch with the Reservations Department if you want to:
Make local bookings (Points or Cash bookings)
Amend or cancel existing bookings (subject to Ts & Cs)
Book a Body Bliss Spa voucher
Purchase branded Holiday Club merchandise
You may also use this number to access our Specialist Reservations Team (select option 2) for:
MSC Cruise Bookings
Flights
Car Hire
International Bookings
Hotel Hunter
Contact the Collections Department for account related queries
Tel: 0861 842 729
For international members: +27 39 688 5001
Email: [email protected]
WhatsApp: Click here
Get in touch with the Collections Department if you want to:
Activate your account early
Query details on your statements
Make a payment
Make an arrangement to pay
Activate a debit order
Contact Member Services for Membership related queries
Tel: 0861 842 842
For international members: +27 39 688 5370
Email: [email protected]
WhatsApp: Click here
Get in touch with Member Services if you want to:
Update your contact details
Query your Points balance
Query anything on your Agreement
Enquire about transferring your membership
Find out about other service related queries
Get general information related to The Holiday Club
WhatsApp Service
Get instant membership information or chat to us live via our WhatsApp Service.
For a guide on our WhatsApp self-help service, please click here. Or click here to start the WhatsApp chat now.
Self-Service Portals
The Holiday Club website is available 24/7/365, allowing you to manage a range of your Membership aspects such as bookings, accounts and communication preferences, all at your convenience.
Our comprehensive self-service FAQ Portal may be accessed on our website and has valuable tools to help you find solutions to your queries anytime, anywhere.
If you would like to log us a support ticket for further assistance, please click here.
Facebook Messenger
You also have the option to pop us a message on Facebook Messenger during office hours
(Monday to Friday 08:00-16.30) and our friendly Consultant will attend to your query as soon as possible. Please click here to view our Facebook page.
Resort on-site SMS service
Members who are on holiday at any of our Signature Collection Resorts are able to report faults or issues regarding their stay by SMS. You can easily find each resort's unique SMS code and number in the guest information folder or in-room table talker. Your query instantly gets sent to the resort manager and will be attended to as soon as possible.